FAQ

SHIPPING & DELIVERY

Q: What are your shipping options and rates for the US? A: We offer three convenient shipping tiers within the United States to ensure your new gear arrives safely and promptly at your desktop:

  • Free Shipping (7-14 business days): $0

  • Standard Shipping (7-14 business days): $10

  • Express Shipping (3-6 business days): $20

Q: When will my order be processed? A: Orders are processed within 1-3 business days (excluding weekends and holidays). Since high-performance mice contain highly sensitive optical lenses, internal PCBs, and delicate micro-switches, we take extra time to secure each unit inside shockproof bubble chambers and rigid outer boxes to guarantee a mint-condition arrival. You will receive a tracking confirmation email as soon as your package leaves our facility.

Q: Can I track my package? A: Absolutely! Once your package ships, we will send you an email containing a tracking number and a link so you can follow your order's journey directly to your home.

ORDERS & PAYMENTS

Q: Can I change or cancel my order? A: To ensure fast delivery, we process orders very quickly. If you need to make any changes to your shipping address, model selection, or wish to cancel your order, please contact us at [Your Support Email] within 12 hours of placing it.

Q: What payment methods do you accept? A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), as well as Apple Pay, Google Pay, and PayPal.

RETURNS & TECH WARRANTY POLICY

Q: What is your return policy? A: We want you to be completely thrilled with your setup! If you change your mind, you can return your items within 30 days of delivery for a full refund. For safety, resale value, and structural verification reasons, all items must be completely unused, unmodded, and returned in their original factory-sealed retail box with all included charging cables, wireless dongles, and extra weights intact.

Q: My order arrived damaged or a click switch isn't working out of the box. What should I do? A: We inspect every batch before shipping, but transit mishaps can occasionally happen. Please do not worry, your purchase is 100% covered. Take a quick photo or video showing the issue and contact us immediately at [Your Support Email]. We will arrange a free replacement or a full refund right away.

PRODUCT & HARDWARE CARE

Q: How do I choose between a Wired and a Wireless mouse? A: Our premium wireless collection features advanced 2.4GHz wireless tech and Bluetooth options that deliver the exact same ultra-low latency performance as wired models, giving you a clean, cord-free desk. Wired options are ideal for users who prefer a plug-and-play setup without ever worrying about recharging a battery. Please check the individual product page details to find your perfect fit.

Q: How should I clean and maintain my RowanBeacon mouse? A: To keep your mouse operating flawlessly:

  • Use a soft, lint-free microfiber cloth slightly dampened with a small amount of isopropyl alcohol or warm water to wipe the surface shell and side grips.

  • Use a dry cotton swab or a canister of compressed air to gently blow away any dust or fibers lodged inside the bottom optical sensor ring. Never spray liquid directly into the sensor or scroll wheel crevices.